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FAQ


FAQ


 

What is 'My Account'?

‘My Account’ is a one-stop for all the information related to your order(s). It gives you the complete control to do the following:

·         Edit your personal information like Name, address, etc.

·         Change password

·         View your Disrupt Credits

·         Initiate a return/refund of your order

·         Cancel an order 


Is it necessary to have an account to shop on Disrupt?

Yes. One needs to register shop on Disrupt

 

How can I find out if Disruptbrand.com delivers to my PIN Code?

You need to send an inquiry at support@disruptbrand.com to know the PIN Code is serviceable or not.

 

How do I know my order has been confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Disrupt confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

 

Do you take orders over the phone?

No. We do not take orders on the phone. The customer would have to place the order by themselves. One could call the customer care support for any difficulties faced during placing the order.

How do I check the current status of my orders?

My Account' would provide you with complete information about your order including the status. In ‘My Account’, you could click on ‘My Orders’ to get the complete details of your order.

 

I have already placed my order. Can I add more items to the same order?

No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though.

 

What is the estimated delivery time?

The delivery time varies from cities to cities. Typically, it takes 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in northeast India & J&K etc may take 5 to 7 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.

You could enter your pin code at the product view page to know the exact estimate time of delivery.

 

Order cannot ship to my area. Why?

There are a few pin codes which are not yet serviceable by our courier partners. However, we are putting our efforts into adding more pin codes and hence would request you to check back after a few days.

 

How are orders placed on Disruptbrand.com delivered to me?

Once the order is placed, Disrupt ships out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB number using which you can track your shipment. Further more, we would also share the estimate delivery dates via SMS and email.

 

Does Disrupt deliver outside India?

You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.

 

How does the delivery process work?

Disrupt uses reputed logistics to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it you.

 

How can I track the delivery of my order?

Once your order is placed, Disrupt assigns your order to one of our courier partners. A SMS would be sent to your registered phone number with the details of the courier partner along with the AWB #. You can track the order using the AWB # on their respective website.